Privacy Policy

Your Privacy

Last updated: 21 August 2024

At Elevate Coaching and Leadership Pty Ltd (“Elevate-CLE”), we are committed to safeguarding your privacy as a valued customer and online visitor to our website, elevate-cle.com. We collect information to enhance the services we provide and respect the confidentiality of any personal information shared with us. This Privacy Policy outlines how we handle your information in compliance with the Australian Privacy Principles and, where applicable, the General Data Protection Regulation (GDPR). Please review the policy carefully.

INFORMATION WE COLLECT FROM YOU

During your interaction with our website or use of our products and services, we may collect the following information:

  • Personal Data: Includes name, company name, email address, telephone number, billing address, credit card details, geographic location, IP address, survey responses, support queries, blog comments, and social media handles.

Our services are not intended for individuals under the age of 18, and we do not knowingly collect Personal Data from anyone under 18. Should we become aware that a child under 18 has provided us with Personal Data, we will delete it promptly. If you are a parent or guardian and believe your child has provided us with Personal Data without your consent, please contact us immediately.

You have the right to review, correct, update, or delete your Personal Data by logging into your account or contacting us directly.

HOW WE USE YOUR INFORMATION

  • Personally Identifiable Information: We use the Personal Data we collect to deliver our services, including but not limited to: communication, technical support, updates and offers, sharing relevant content, customer satisfaction measurement, problem diagnosis, and providing a personalised website experience.

Marketing communications are sent only if you have subscribed to them. You may opt out at any time by unsubscribing or emailing us, and we will process your request promptly.

  • Non-Personally Identifiable Information: We use aggregated and anonymized data to improve our services, manage our website, generate reports, analyse user demands, and enhance customer experiences.

Any information you choose to make publicly available, such as blog comments or testimonials, will be visible to others. Even if you remove this information, it may still be viewable in cached and archived pages on other websites or if others have copied or saved the content.

LEGAL BASIS FOR PROCESSING YOUR DATA (GDPR COMPLIANCE)

If you are a resident of the European Economic Area (EEA), our legal basis for collecting and using your Personal Data will depend on the specific context in which we collect it. We may process your Personal Data because:

  • We need to perform a contract with you (e.g., providing our services).

  • You have given us permission to do so.

  • The processing is in our legitimate interests and not overridden by your rights.

  • For payment processing purposes.

  • To comply with the law.

YOUR DATA PROTECTION RIGHTS (UNDER GDPR)

If you are a resident of the EEA, you have the following data protection rights:

  • The right to access, update or delete the information we have on you.

  • The right to rectification. You have the right to have your information rectified if that information is inaccurate or incomplete.

  • The right to object. You have the right to object to our processing of your Personal Data.

  • The right of restriction. You have the right to request that we restrict the processing of your personal information.

  • The right to data portability. You have the right to be provided with a copy of your Personal Data in a structured, machine-readable, and commonly used format.

  • The right to withdraw consent. You also have the right to withdraw your consent at any time where Elevate-CLE relied on your consent to process your personal information.

To exercise these rights, please contact us at info@elevate-cle.com. We will respond to your request within one month.

STORAGE AND SECURITY OF YOUR INFORMATION

We take all reasonable steps to ensure the confidentiality and security of your Personal Data. Information we collect is stored securely and protected against unauthorized use or access. Credit card information is encrypted during transmission and is not stored on our servers.

To deliver our services, we may transfer your Personal Data across borders for storage and processing in countries outside Australia and the EEA. Where your Personal Data is transferred outside the EEA, we ensure it is protected by adequate safeguards, such as entering into approved standard contractual clauses or transferring to entities with an adequacy decision by the European Commission.

We retain your personal information as long as necessary to provide our services and comply with legal obligations, resolve disputes, and enforce agreements.

In the event of a security breach that compromises your Personal Data, we will notify you promptly in accordance with applicable law.


COOKIES AND PIXELS

Cookies are small files stored in your web browser that collect information about your browsing behaviour. They help us tailor our website’s configuration to your preferences. Cookies do not access any personal information stored on your computer. Most browsers automatically accept cookies, but you can reject them by adjusting your browser settings, which may limit your ability to use certain features of our website.

We use cookies to analyse traffic, facilitate social media sharing, and enhance your website experience. Cookies and pixels may also be used to serve relevant ads through third-party services such as Google AdWords and Facebook Ads, which may appear on our website or other websites you visit.

SHARING YOUR INFORMATION WITH THIRD PARTIES

We do not sell or trade Personal Data or customer information. Personal Data may only be disclosed to third-party suppliers as required by law, for goods or services you have purchased, for payment processing, or to protect our legal rights. Any third party that we share your Personal Data with is obligated to comply with our privacy standards and applicable laws, and they are prohibited from using your Personal Data for any purpose other than what it was shared for.

DISCLOSURE OF YOUR INFORMATION

We may disclose your Personal Data to comply with legal requirements such as laws, regulations, court orders, or in response to law enforcement requests. We may also use your Personal Data to protect the rights, property, or safety of Elevate-CLE, our customers, or third parties.

In the event of a change of control in our business (e.g., merger, sale, transfer of assets), customer information, including Personal Data, may be transferred under a confidentiality agreement. We will only disclose your Personal Data in good faith and as required by any of the aforementioned circumstances.

LINKS TO OTHER WEBSITES

Our website may contain links to other websites for your convenience. These links do not imply sponsorship, endorsement, or approval of the content on those websites. Please note that we are not responsible for the privacy practices of third-party websites. We encourage you to review the privacy policies of any website you visit. This Privacy Policy applies solely to information collected by this website.

CHANGES TO OUR PRIVACY POLICY

We may update this Privacy Policy to reflect changes in our practices and services. All modifications will be effective immediately upon posting on this website. Please review this Privacy Policy periodically to stay informed about how we protect your privacy.

CONTACT US

If you have any questions or concerns regarding our Privacy Policy or the handling of your Personal Data, please contact us at info@elevate-cle.com . We will respond to your inquiries within 48 hours.